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Posts Tagged ‘Marketing and Sales’

Spirits I wouldn’t drink

September 5th, 2011 2 comments

In my constant search for interesting/entertaining news about the business of alcohol, I came across a posting titled World’s Weirdest Spirits at The Daily meal. You can find it here.

The list includes a mishmash of strange booze where “logic” caused the creation of a bottled concoction. For example, people love bacon so there is Bakon Vodka; how about smoked salmon flavored vodka? The logic applies to a Yogurt liqueur as well, called Yogurito.

What would a viable spirits brand be without a story, a legend or an “inspiration?” There is Copil Licor de Tuna – no, not fish tasting, that’s the salmon vodka. This one is distilled from cactus pears and has something to do with an Aztec legend about blood and the creation of the cactus. (I couldn’t make that up, folks.)

There is also a spirit called Root that includes botanicals, birch bark, wintergreen and a bunch of other stuff. The story is that the recipe was Native American, passed down to colonial settlers and was served to Pennsylvania coal miners. Might have to take this one seriously – it’s gotten some hype and seems to have a potential following.

Now we come to my two favorites… drumroll please… Products I like to call “purposive” – spirits with a purpose and that help to “make things happen.”

One of them is Mamajuana, apparently also known as Dominican Viagra. It’s made from herbs, sticks, wood, honey, wine, rum and who-knows-what else. All the ingredients are steeped together for a few weeks. Don’t ask me how you drink it but I suspect it comes with tweezers to remove the splinters. But hey, it’s an aphrodisiac.

The other is a product called Kierewiet Liqueur – billed as a digestif, it has a green color, a bold marijuana leaf on the label and is said to be a Cannabis Liqueur. I’m told it’s served in many places in Amsterdam, of course. This was bound to have happened but I would have suggested a bit more subtlety in packaging execution.

Well, there you have it. In an industry where such products as dessert and cake vodkas, spiked chocolate milk, chocolate and cabernet products are on the ascendancy – these may well be the trends of the future.

(I’m kind of hoping the cannabis one makes it – I have a concept and marketing plan already laid out.)

Where’s the alcohol section?

May 2nd, 2010 2 comments

The late Bob Dubin once told me a story about the folks he had to deal with at Allied Domecq.

It seems they weren’t very happy with the way their brands were being run in the States (New York in particular) and one of their top ranking marketing people was coming over for a series of meetings to get to the reasons behind the poor performance.

A senior member of the NY sales team met the executive at the airport when he came through customs. He ushered him to his car and told him that the plan for the first day was to bring him to the hotel, get settled and then they would tour the market.

“I hope to see stores as they really are and not have one of your set up visits,” said the marketing guy. To which the sales person replied, “any store you like…you’re staying in Manhattan so lets start there. You choose.”

A few minutes went by and the visitor exclaimed that he needed to go to a drug store right away. “Please find one close by.”

Thinking that he must have had a headache or some other physical ailment from the flight, the salesman pulled off the expressway and stopped at the first drug chain store he saw.

He was gone for about 10 minutes then came storming out, got back in the car and complained loudly and bitterly that he had looked all over the store and couldn’t find any of their brands.

The salesman patiently explained that in NY, the sale of alcohol was not allowed in drugstores.

“But it is allowed in other states isn’t it?”

“Yes, in a few states” said the salesman.

“So, if you and your associates weren’t so damn lazy, you’d get the law changed, wouldn’t you?”

The salesman didn’t bother to explain.

Captain Morgan and modern day Caribbean battles

March 31st, 2010 1 comment

The Captain is a fascinating brand. When I was first introduced to it, as a marketer I thought, “a cartoon character on a liquor bottle?” I soon learned that its strong following among consumers set an industry standard for growth. In fact, between the time a million case celebration was planned and held, the brand had grown to 3 million cases.

The story behind the brand and its double-digit growth for so many years make it a wonderful case study about the industry and new products. (I’ll get into it some other time.)

It shouldn’t come as a surprise, therefore, to learn that I’m closely following the “battle” over the current brand owner’s decision to move the production from Puerto Rico to the US Virgin Islands. Lots of “volleys” back and forth via press releases, lobbying, congressional involvement…in other words, quite a skirmish.

I’m not sure I get it all but as in most business issues, it’s about the money.

Without taking sides, and hopefully in a nonpartisan way, I have a few observations.

First, a friend and colleague who was instrumental in the birth and upbringing of the brand recently mentioned that in the beginning, Rums of Puerto Rico (the island’s marketing arm) wouldn’t recognize Captain Morgan as a “legitimate” Rum. It wasn’t until the brand started to grow significantly that it was able to share in the marketing support dollars. They’re now fighting to keep it in PR. Ironic isn’t it?

Second, I always thought that when you change distillery locations the product changes. That’s what the production folks in Scotland always told me. More recently, some production friends have said “no way; we can replicate any taste anywhere.” Say it isn’t so…I still believe in the tooth fairy.

Finally and most ironic, despite having facilities in Jamaica, Seagram first began producing Rum in Puerto Rico in the 1950’s to take advantage of the economic incentives that were offered.

What goes around comes around.

Salesman in Winter

March 25th, 2010 2 comments

The booze business, at least when Seagram was alive and kicking, was about stories. Here is one of my favorites.

A salesman for one of the Seagram sales companies (or perhaps it was a distributor sales rep) called on bars in Wisconsin in the dead of winter. His main objective was to get Kessler Blended Whiskey placed. His mission, his bonus and perhaps even his job depended on sufficient sales of the brand. Not easy, since Wisconsin was (and still is) a market cluttered with whiskies and brandies.

He would park his car out front, walk into the bar, engage the owner/manager and talk about the virtues of Kessler. Invariably the bar owner would tell him that he already had enough whiskies and no room or interest in a new one.

To overcome the owner/manager resistance, his spiel was always the same. “Listen, this brand is so distinctive and stands out from other whiskies that I’ll bet you I can pick Kessler out of a line up of whatever whiskies you care to test it against. I’ll get a bottle and you can pour a shot of it and any other whiskies and I’ll always be able to pick the Kessler.”

Now baited, the owner would likely say, “What’s the bet?” The salesman’s answer would be something like “50 bucks if I can’t pick it and you buy 3 bottles if I can.” Hardly anyone turned him down.

He would go out to his car, bring in a bottle, give to the owner and turn his back. The owner would pour shot glasses for the ‘taste test’ including any number of brands plus a shot of Kessler.

The salesman would then turn around and take a sip of each whiskey and very quickly point to the shot of Kessler and say, “that’s it.” He was never wrong. Always got the sale, up and down the state of Wisconsin.

How did he do it?

Since it had just come from the trunk of his car, it was the only one that was cold.

To this day Kessler is still a very strong Blended Whiskey brand whose main strength is in Wisconsin.

What makes a brand successful? — Part 2

February 9th, 2010 No comments

The last posting dealt with what success is not about. Let’s turn to the positive side.

In my experience it’s three “buckets” in the following order – the manufacturer, the trade and the consumer.

Oh yes, in the booze business, before you get to market/sell a brand to consumers, you’ve got to pass through the first two gates.

Corporations/manufacturers ‘talk the talk’ about brand investment and new product development. But unless there is vision at the top, strong senior management support, tolerance for out of the box thinking and, of course, willingness to take risk – nothing will happen.

The people on the street can make or break a brand, even more than consumers. Sure, it’s about incentives but it’s also about involvement, managing expectations and re-orders not just placement.

Consider this:

A salesperson sells two cases of a new brand and the retailer moves 6 bottles in a few weeks. Chances are he/she will see the brand as a slow mover because there is a case and a half left. If the retailer had bought one case and 6 were left after a few weeks, the retailer thinks the product is “flying off the shelves”.

So far as the consumer is concerned — and by no means am I minimizing their importance – it’s about the trade influence, brand uniqueness and relevance. Line up all three of these pieces and you can actually hear the crack of the bat.